Frequently Asked Questions
How do I use my restiffic?
What does my clinician need to know about restiffic?
Download the restiffic Clinician Information Packet. This has information on restiffic’s clinical trial, a custom prescription for that your clinician can use for restiffic, and a RLS symptom journal.
How do I purchase restiffic?
To purchase restiffic, you will need a prescription from your physician. Your physician can use their standard prescription, or you can provide them with this custom prescription. You can take your completed prescription to your local pharmacy (both independent and national chains) and purchase your restiffic there, or you can purchase it on our web shop or over the phone at 855-700-6875. If you prefer to purchase your restiffic online or over the phone, you can fax your prescription to 800-660-2429 or email to firstname.lastname@example.org. If you have questions about how to purchase restiffic, please call 855-700-6875 or email email@example.com.
How do I know if I’m wearing my restiffic correctly?
Read the directions for use carefully before putting on your restiffic, or watch our short application video. When restiffic is on correctly, your foot should be in direct contact with the Flexor-T pad, the ball of your foot should be positioned in the divot in the Flexor-T pad, and you should feel a firm but comfortable pressure along the inner sides of your feet.
Drug treatment for RLS has not helped me. Could restiffic work in my case?
Yes! restiffic is an exciting new option for patients who have not had success with drug treatments or do not want to use drug treatments. In a clinical trial, restiffic was found to be 40% more effective than the leading drug treatment for RLS. Learn how restiffic works.
Are there any side effects?
If the device is placed too loosely on the foot, it can come loose and may cause you to trip if you try to stand or walk. If the device is placed too tightly on the foot or applied when you are using your feet or putting pressure on your feet, you may experience pain. For a complete list of possible side effects, click here. restiffic should not be used during any activity which puts pressure on the feet (ex. walking, driving, running, biking).
I live outside the United States. Can I buy restiffic?
restiffic is available for sale in the United States, United Kingdom, and the Netherlands at this time. We are currently completing our product registrations with many international healthcare agencies, and will be expanding distribution later this year. You can email us at firstname.lastname@example.org and let us know where you are located, and we will alert you as soon as the device is available in your country.
Is restiffic FSA/HSA eligible?
Yes, restiffic is FSA/HSA eligble! Visit our web shop to purchase your restiffic.
Is restiffic covered by my insurance?
Patients must discuss with their individual insurance and healthcare providers to determine if restiffic will be covered by their plans. Check with your insurance provider to see what relevant medical claim forms you can submit. If you submit a claim and it is denied by your insurance, you can also submit a letter of exception. Here is a template for restiffic that you can use to write a letter of exception.
Is there a billing code specific for restiffic?
No, there is not a billing code specific for restiffic.
Why is restiffic prescription only?
restiffic is a prescription only device in the USA as required by the FDA. This is to ensure a positive RLS diagnosis. RLS can appear as many different symptoms across individuals, and it is important to have a medical professional examine the symptoms and determine that the patient is experiencing RLS.
How soon will I experience benefits?
Many patients report positive changes in their RLS symptoms within minutes of putting on their restiffic. Some patients experience gradual changes over several days or weeks.
Can I use the device at the same time I am taking medication?
Yes. restiffic does not have any contraindications for use with medication. However, restiffic has not been clinically studied on people who are taking RLS medication. We recommend that you speak with your healthcare provider before beginning any treatment.
Is restiffic regulated by the FDA?
Yes. restiffic has been cleared by the FDA for prescription use. restiffic has been classified as a Class 1 device.
Is there a return policy or warranty?
All restiffic devices are backed by a 30-day satisfaction guarantee. If during the first 30 days after purchase the device is considered not acceptable, you may return the device for a refund with no questions asked. restiffic devices have a 6 month workmanship warranty. The warranty is only valid if the instructions for care are properly followed and does not cover normal wear and tear, abnormal care and use, or where it can be shown that the application instructions have not been followed correctly. Register your product online.
How does restiffic work?
restiffic works by applying topical, soothing pressure to targeted muscles in the foot, which relaxes the uncontrollable impulses in the legs. Read more about how restiffic works.
What does wearing restiffic feel like?
The pressure applied by restiffic on the feet is soothing and relaxing and should never feel constricting or painful. If the device feels too tight, simply loosen the straps. If the device feels too loose and is not exerting enough pressure on the feet, tighten the straps to a comfortable level.
How do I know if my restiffic is on too tight or too loose?
If the restiffic is causing you pain or numbness in your feet, loosen the straps accordingly. If the restiffic is sliding off your foot, tighten the straps to a firm but comfortable compression level.
Can I wear socks with restiffic?
Yes, you can wear socks with restiffic if you wish. However, we recommend that you do not wear thick socks, as they may inhibit the device’s ability to work.
Is there anyone who should not use restiffic?
restiffic should not be used by anyone with neuropathy, poor circulation, peripheral vascular disease, varicose veins, deep vein thrombosis, a history of blood clots, or foot and/or leg swelling. The device should not be worn if you have breaks, bruises, sprains, wounds, sores, fragile skin, cuts, rashes, or abrasions involving your feet and/or legs. Consult with your doctor if you have diabetes, kidney failure, heart problems, are pregnant, or have any other medical condition that may prohibit the use of restiffic.
What activities can I do while wearing my restiffic?
restiffic can be worn during any activity in which you are off your feet, such as reading a book, watching television, or sleeping. The device should never be worn during any activity in which you are on your feet (ex. walking, driving, biking, running).
How do I know what size to order my restiffic in?
restiffic size charts can be seen below.
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